FREQUENTLY ASKED QUESTIONS (FAQ)s
What is the quality of the African Print fabric?
The African Wax print Fabrics we use are all Guaranteed Highest Quality Wax Print fabrics made in Ghana or very rarely, imported from overseas. Any inconsistencies in the fabric coloration or print should be regarded as one of a kind and not defective. Fabrics have been tested not to "bleed" or run once the correct care instructions given are carefully followed.
When will my order be shipped? How long will it take to arrive?
Orders can take 1-10 business days to ship (excluding holidays & weekends) depending on the availability of the product. All items are shipped USPS Priority Mail, which takes 2-3 days business days for domestic, 6-10 days for international mail.
What is your RETURN POLICY?
We do not accept any returns on our products. We only Exchange wrong sizes or color based on the condition of returned product. We do not accept returns or exchanges for swimwear merchandise, mainly for hygienic reasons. We are, however, happy to exchange a purse, belt, or select apparel as long as it’s still in perfect condition.
Can I order something I see in a different size or color?
We currently do not offer our merchandize in colors not listed in the shop. All our merchandise are produced in limited quantity to preserve exclusivity and uniqueness so the colors or sizes are also limited. We mostly suggest getting creative with different colors by mixing different pieces that are already provided in our shop.
An item is listed as sold out. Will you receive more of it?
Once an item is labeled SOLD OUT, it usually means that we will no longer be able to restock it. There are occasions that we may be able to bring it back. If this happens, we will make an announcement via email and/or social media and will put it back online.
Can I track my order?
All domestic orders are shipped via USPS Priority or Express Mail and will receive a tracking number that can be tracked on the USPS website (www.usps.com). International orders shipped USPS First Class Airmail or USPS International Priority do not come with a traceable tracking number. To receive a tracking number, you must upgrade to USPS Express Mail.